AI receptionist · status page · Checked 3 September 2026
An AI receptionist that knows what it is not allowed to say.
Every AI receptionist sold into aesthetics clinics promises to answer the phone, book appointments and never miss an enquiry. Almost none say, in public, what they refuse to do. In a clinic that is the more important half, so this page leads with it, and with the honest status.
Short answer: Status, honestly: built and tested in code, not yet live for any clinic. It answers calls, books, reschedules and takes messages, and hands anything clinical to a person. Every reply is a draft until you approve it. This page changes the day the first clinic's line goes live.
What it does
- Answers the clinic line in your clinic's name and says, first, that it is an AI assistant and that the call may be transcribed.
- Books, reschedules and cancels appointments against the real diary, with deposits taken through your existing payment link, never by reading card details aloud.
- Offers a cancelled slot to the waitlist in order, and takes a message when it cannot help.
- Drafts every reply for a person to approve. You can switch plain booking confirmations to auto-send; nothing else goes out on its own.
What it refuses, by design
- Emergencies are caught before the model is. A 999-emergency detection pass runs on every call ahead of any AI response.
- Complications go to a person. If a caller describes one, they get your fixed acknowledgement and a named human is alerted. No model is involved.
- No clinical advice, no diagnosis, no treatment recommendation, and no toxin brand name spoken aloud.
- No under-18 injectable bookings. The same 18+ hard floor as the online diary, because arranging one is itself an offence.
- No card details, ever, and no change to a signed consent record.
- Proven, not promised. A conversation evaluation harness runs on every release to show the emergency, complication and human-request paths never invoke the model.
How a clinic switches it on
- A UK number is routed to Appointbox for your clinic. Keep your existing number by forwarding it, or publish the new one.
- You set the greeting, opening hours, what it may book, and whether confirmations auto-send.
- A test week with every transcript in your inbox, on the number nobody has yet.
- Go-live only when you say, and the status line on this page changes when the first clinic does.
Availability and price
Every feature is in every plan (Solo £39, Clinic £99 flat, Group £199 per location, VAT included), and the receptionist is a feature, not an add-on. A fair-use allowance for call minutes, and the price of minutes beyond it, will be published here with VAT before any clinic goes live. Nothing is billed that is not on this page.
A recording
Not yet. We will publish a recording of a real configured clinic line, with that clinic's permission, rather than a studio demo.
Where the regulators draw the line
The CQC's guidance on AI in health and care is about human oversight, transparency, accountability and monitoring of what the AI produces. The MHRA distinguishes administrative software from software that performs a medical function. An assistant that schedules, drafts and summarises sits on the administrative side of that line only as long as it stays there, which is why the refusals above are enforced in code and tested on every release. The line between an AI that answers your phone and an AI that practises medicine.
Questions
Is the AI receptionist live?
No. It is built and tested in code and is being configured clinic by clinic. No clinic's line is live, and this page will say so the day one is.
What happens if a caller describes a complication?
The caller hears your fixed acknowledgement and a named person at the clinic is alerted immediately. No AI response is generated.
Does it take card details?
Never. Deposits are taken through your existing payment link, sent by message.
Which phone system do I need?
None. A UK number is routed to Appointbox for your clinic; you can forward your existing number to it.
Keep reading: The clinical rules an AI receptionist must keep · Which clinic software has AI features? · Payments & messages · Pricing